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Contact

Cancellation Policy

1. Cancellation by the traveller

· If you cancel some or all portions of your booking cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation. If you cancel a trip:

· 56 days or more prior to departure,we will retain the deposit between 30 and 55 days prior to departure,wewill retain the deposit or 50% of the total booking cost; whichever is greater less than 30 days prior to departure,we will retain 100% paid by you in connection with the booking. Please note that different cancellation conditions may apply to Polar bookings, some Short Break Adventures, Urban Adventures and additional services - please ask your booking consultant for details. Please note that for certain travel arrangements the cancellation charge may be higher than those shown. In certain cases a 100% cancellation fee applies as soon as the booking is made and the ticket is issued. Please ask for full details of cancellation charges at time of booking. You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees. If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services.

2. Cancellation by E-travelclub Ltd.

· We may cancel a trip at any time up to 28 days before departure, subject to clause 14. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights. Please note that different cancellation conditions may apply to some Sightseeings and Travel Activities - please ask your booking consultant for details.